1. Return Deadline: Customers are required to return all rented items, including accessories and equipment by the designated return time specified during the rental booking.
2. Late Return Fee: A late return fee of $50 will be charged for every hour that the rented equipment is returned after the specified return time and will be billed to the credit card on file.
3. Damage Inspection: Upon return, all rented equipment will undergo a thorough inspection for damages. Customers are responsible for any damages incurred during the rental period.
4. Damage Charges: Customers will be charged for any damages found on the rented equipment. Charges will be assessed based on the extent of damage and repair costs.
5. Fuel Requirement: Boats and jet skis must be returned with a full tank of fuel. Customers will be charged for refueling costs if the equipment is returned without a full tank.
6. Payment: Damage charges and refueling costs will be billed to the credit card on file. Optional damage wavier available when booking for an additional non-refundable $50 fee. Optional damage wavier covers damages to equipment up to $500 and customer will be charged for any remaining damage costs over $500.
7. Discretion: Management reserves the right to waive or reduce damage charges and refueling costs at their discretion in exceptional circumstances.
Customers agree to adhere to the terms and conditions outlined in this return policy when renting our boats and jet skis. Failure to comply may result in additional charges and potential restrictions on future rentals.
For any inquiries or clarifications regarding our return policy, please don't hesitate to contact us.
Lost Items Policy:
1. Responsibility: Customers are responsible for ensuring that all rented items, including accessories and equipment, are returned in their original condition at the end of the rental period.
2. Lost Items: In the event that rented items are lost or not returned, customers will be charged the full replacement cost of the item(s) as specified in the rental agreement.
3. Notification: Customers must notify our rental office immediately if any rented items are lost or cannot be returned. Failure to report lost items may result in additional charges and penalties.
4. Replacement Cost: The replacement cost for lost items will be determined based on the current market value or the cost of purchasing a new item, as indicated in the rental agreement.
5. Payment: Charges for lost items will be billed to the credit card on file.
6. Discretion: Management reserves the right to assess the circumstances surrounding the loss of items and may waive or reduce replacement charges at their discretion in exceptional cases.
Customers agree to abide by the terms and conditions outlined in this lost items policy when renting equipment from our establishment. Failure to comply may result in financial liability and potential restrictions on future rentals.
For further assistance or inquiries regarding lost items, please contact our rental office promptly.
Optional Damage Waiver Policy:
1. Optional Coverage: Customers have the option to purchase a non-refundable $50 Damage Waiver for boat, jet ski, equipment, and accessories rentals.
2. Coverage Limit: The Damage Waiver covers damages up to $500 incurred during the rental period.
3. Coverage Exclusions: The Damage Waiver does not cover damages resulting from negligence, misuse, reckless behavior, or intentional damage by the renter.
4. Claim Process: In the event of damages, customers must report the incident immediately to our rental staff. A thorough inspection will be conducted to assess the extent of damages.
5. Exceeding Coverage Limit: If damages exceed the $500 coverage limit, the customer will be responsible for the additional costs incurred for repairs or replacement.
6. Non-Transferable: The Damage Waiver is non-transferable and applies only to the individual or group named on the rental agreement.
7. Cancellation Policy: Once purchased, the $50 Damage Waiver is non-refundable, regardless of whether damages occur during the rental period.
8. Acknowledgment: By accepting the Damage Waiver, customers acknowledge their understanding and agreement to the terms and conditions outlined herein.
9. Liability Disclaimer: Rental customers are responsible for the safe operation and care of rented equipment and accessories. Any damages caused by negligence or misuse may result in additional charges beyond the coverage provided by the Damage Waiver.
10. Review and Updates: This policy is subject to review and updates as deemed necessary by the rental company. Any changes will be communicated to customers in a timely manner.
By purchasing the Optional Damage Waiver, customers can enjoy peace of mind knowing that they are protected against accidental damages up to the specified limit, while also recognizing their responsibility to use the rented equipment responsibly.
Cancellation Policy: Inclement Weather Whole Day
In the event of inclement weather conditions that pose a safety risk to our customers, we have established the following cancellation policy:
1. Safety Priority: The safety of our customers is our top priority. If weather conditions are deemed unsafe for boating or jet skiing by our experienced staff, we reserve the right to cancel or reschedule rentals without prior notice.
2. Notification: In the event of a cancellation due to inclement weather, we will make every effort to notify affected customers as soon as possible via email, phone call, or text message using the contact information provided at the time of booking.
3. Rescheduling Options: Customers will have the option to reschedule their rental for another available date and time at no additional cost, subject to availability.
4. Refund Policy: If rescheduling is not possible or if customers prefer a refund, we will issue a full refund for the canceled rental.
5. Cancellation by Customers: If customers wish to cancel their rental due to anticipated inclement weather, they must notify us at least 24 hours in advance to receive a full refund or reschedule without penalty.
6. No-show Policy: Customers who do not show up for their rental without prior notification will not be eligible for a refund or rescheduling.
7. Final Authority: The final decision regarding cancellations due to inclement weather rests with our management team, based on weather forecasts and on-site conditions.
By booking a rental with us, customers acknowledge and agree to abide by our cancellation policy outlined above.
We appreciate your understanding and cooperation in ensuring the safety of all our customers during adverse weather conditions.
Partial Refund Policy: Inclement Weather Partial Day
In situations where customers are able to use the rental for only part of the day due to inclement weather, we offer the following partial refund policy:
1. Partial Refund Calculation: Customers will be eligible for a partial refund based on the duration of their rental usage. The refund amount will be calculated pro-rata based on the unused portion of the rental period.
2. Usage Confirmation: Customers must inform us of their decision to end the rental early due to inclement weather and provide confirmation of the actual duration of usage. This can be verified through on-site staff or electronic monitoring systems if available.
3. Refund Processing: Once the unused portion of the rental period is confirmed, we will process the partial refund within a reasonable timeframe. Refunds will be issued using the same payment method used for the original booking.
4. No Refund for Minimum Rental Duration: If the rental duration is above half of the allotted time, no partial refund will be provided.
5. Discretionary Adjustments: In exceptional cases where customers experience unforeseen circumstances beyond their control that prevent them from using the rental, we may consider discretionary adjustments to the partial refund amount.
By booking a rental with us, customers acknowledge and agree to abide by our cancellation policy outlined above.
This partial refund policy aims to provide fair compensation to customers for the portion of the rental period that could not be utilized due to inclement weather conditions.
Booking Accuracy Policy:
1. Accurate Information: Customers are required to provide accurate and complete information at the time of booking rental equipment.
2. Reservation Details: All reservation details, including rental dates, equipment type, and contact information, must be entered correctly to ensure a smooth rental process.
3. Identification: Customers must provide valid identification and contact details that match the information provided during the booking process.
4. Payment Information: Payment information, including credit card details, must be accurate and up-to-date to facilitate payment processing and security deposit handling.
5. Confirmation: Customers will receive a booking confirmation containing the details of their reservation. It is the customer's responsibility to review this confirmation for accuracy and report any discrepancies to our rental office immediately.
6. Changes and Amendments: Any changes or amendments to the reservation must be communicated to our rental office in advance and may be subject to availability and additional charges.
7. Non-Compliance: Failure to provide accurate information may result in reservation cancellations, refusal of service, or additional charges to rectify any discrepancies.
Customers agree to adhere to the terms and conditions outlined in this booking accuracy policy when making reservations with our rental establishment. We appreciate your cooperation in ensuring a seamless rental experience for all customers.
If you have any questions or require further clarification regarding booking accuracy, please do not hesitate to contact our rental office.
Watercraft Laws and Prohibited Substances Policy:
1. Compliance with Laws: Customers renting watercraft must adhere to all local, state, and federal laws and regulations governing watercraft operation and navigation on waterways.
2. Safety Regulations: It is mandatory for customers to comply with safety regulations, including but not limited to wearing life jackets and observing speed limits, as prescribed by relevant authorities.
3. Prohibited Substances: The consumption of alcohol and drugs is strictly prohibited while operating rented watercraft. This policy is in place to ensure the safety of all individuals on board and to comply with legal requirements.
4. Zero Tolerance: Our establishment maintains a zero-tolerance policy towards the use of alcohol and drugs while operating rented watercraft. Violators will be subject to immediate termination of the rental agreement and may be reported to authorities.
5. Customer Responsibility: Customers are responsible for the conduct of all individuals on board the rented watercraft. It is their obligation to ensure that all passengers comply with safety regulations and refrain from consuming prohibited substances.
6. Awareness: Customers are encouraged to familiarize themselves with local Alabama boating laws and safety guidelines before operating rented watercraft. Information on watercraft operation and safety will be provided.
By renting watercraft from our establishment, customers acknowledge and agree to abide by the terms and conditions outlined in this policy. We prioritize the safety and well-being of our customers and appreciate your cooperation in maintaining a safe environment on the water.
If you have any questions or require further information regarding watercraft laws and prohibited substances, please feel free to contact our rental office.
In Alabama, boating laws are regulated by the Alabama Marine Police Division of the Department of Conservation and Natural Resources. Some key boating laws in Alabama include:
1. Boating License: Alabama requires individuals born on or after January 1, 1955, to obtain a boating license to operate a vessel with a motor of 25 horsepower or more. This license can be obtained by completing a boating safety course.
2. Boating Safety Course: Completion of a boating safety course is mandatory for individuals who are required to obtain a boating license. The course covers topics such as navigation rules, safe operation, and emergency procedures.
3. Age Restrictions: Children under the age of 12 are not allowed to operate a personal watercraft (PWC) in Alabama. Operators 12 or 13 years old, after obtaining the vessel operator's license, can only operate if there is someone 21 years old or older on board, who also has a vessel operator's license in possession, and is seated in a position to take immediate control of the vessel if necessary. Operators 14 years old or older, after obtaining the vessel operator's license, may legally operate without supervision.
4. Boating Under the Influence (BUI): Operating a vessel under the influence of alcohol or drugs is prohibited in Alabama. The legal blood alcohol concentration (BAC) limit for operating a vessel is 0.08%.
5. Life Jackets: All vessels must have a U.S. Coast Guard-approved wearable life jacket for each person on board. Children under the age of 8 must wear a life jacket while the vessel is underway.
6. Navigation Rules: Vessels must adhere to navigation rules, including maintaining a safe speed, keeping a proper lookout, and yielding the right of way in specified situations.
7. Registration and Titling: All motorized vessels, including PWCs, must be registered and titled with the Alabama Department of Conservation and Natural Resources.
8. NON-RESIDENTS: Starting October 1, 2024, Alabama will require non-resident boaters to obtain a boating license to operate a vessel in state waters. This law aims to enhance safety and ensure that all boat operators, regardless of residency, are familiar with boating regulations and practices. Non-residents can obtain a license through an approved course or exam that can be found here (https://www.boat-ed.com/alabama/). For more details on the requirements and process, check with the Alabama Marine Patrol or local boating organizations. Any one age 15 and under will still be required by us to have someone 16 and above to accompany them on the PWC per our company policy. There will be a link that you may use when you book to obtain a Boaters education certificate if you choose to do so.
It's important for boaters in Alabama to familiarize themselves with these laws and regulations to ensure safe and legal operation of watercraft. For detailed information on Alabama boating laws, individuals can refer to the Alabama Department of Conservation and Natural Resources website or contact the Alabama Marine Police Division.
